What is the role of hapitel in the purchase process of the ordered program?
Update:
hapitel registers all the orders, submitted via this portal, of products and services of operators of landline and mobile telephony, internet and pay TV, and then forwards them to agents – partners of the operators. Then, the latter undertakes to take all necessary actions to process the order, communicate with the user, prepare all necessary contractual documents in order to complete the sale by signing the relevant contract in the name and for the account of the operator.
hapitel is not involved in the following stages after the order is placed online until the signing or not of the contract.
hapitel does not bear any responsibility for the processing of the order submitted by the user via this portal and for the availability, reliability, validity, defect, lack of agreed quality of the product, equipment and service which the user has ordered, for drawing up the contract between the user and the operator of landline and mobile telephony, internet and pay TV, as well as for any dispute, controversy or claim arising out of or relating to this contract.
